Returns must be made within 14 days of receiving the goods. Please contact us to let us know your intention at firstname.lastname@example.org or phone 01422 371146
If you're returning an item because it's unwanted or you need to exchange it, we ask that you pay for the cost of return carriage. Exchanges for non-sale items will be sent free of charge. Standard delivery charges will apply to sale-item / special offer exchanges.
All unwanted items must be new and unused, and with original labels attached, along with all receipts / proof of purchase. Please ensure the item(s) are packaged securely and suitably for transit.
BAC Outdoor Leisure Ltd
Central Hall, Coronation Street,
Elland, West Yorkshire
When you’re arranging to return an item, we strongly recommend that you use a recorded / insured delivery service as we regret that we cannot be held responsible for goods lost in transit. If return conditions are met we will issue a refund within a maximum of 3 working days of the goods being returned to us
For Health & Safety reasons we are unable to accept returns of climbing hardware, helmets or baselayer / underwear.